Wholesale FAQ | Thai Trade Wholesale

Answers to common questions about ordering wholesale Thai cosmetics, skincare & food: MOQs, shipping times, customs, certifications, and authenticity.

Frequently Asked Questions

# Frequently Asked Questions

Everything B2B and B2C buyers ask us before placing their first order with
Thai Trade Wholesale — from certifications to shipping and customs. Can't
find your answer? [Email Us] or message us on What's App — we're available 24/7.

Ordering & Working With Us

Q: Is Thai Trade Wholesale for B2B buyers only, or can individuals order too?

A: Both. We supply retailers, resellers, and distributors buying in bulk, as well as individual (B2C) customers who want authentic Thai products shipped directly to them.

Q: What is the minimum order quantity (MOQ)?

A: For wholesale (bulk) orders, our MOQ is 1 Carton per item

Q: Do you offer private label or custom branding services?

A: Yes, we support private label. Contact us at [Email Us] to discuss private labeling options for your brand.

Q:Can I get product samples before placing a bulk order?

A: Yes — samples can be purchased directly through our online store before you commit to a bulk order.

Q: How do I become a distributor or reseller of Thai Trade Wholesale
A: Get in touch through our Contact page with the product categories and volume you're interested in. We personalize product sourcing based on your market and business needs.
Q: What payment methods do you accept?

A: We accept bank transfer only, paid in advance after we issue an invoice for your order.

Products & Authenticity

Q: Are your products genuine, authentic Thai brands?

A: Yes. We source directly, not through grey-market channels, and offer over 150 reputable Thai brands across cosmetics, skincare, food, and herbal wellness categories.

Q: What certifications do Thai Trade Wholesale products carry?
A: Products are sourced from manufacturers holding HALAL, GMP, HACCP, and FDA certifications, depending on the product category.

Q: Can I get full ingredient lists for customs or regulatory purposes?

A: Yes. Contact us at [Email Us] and we'll provide complete product composition details to help you verify requirements for your country.

Shipping & Customs

Q: Which countries do you ship to?
A: We ship worldwide, with an established track record delivering to 40+ countries via door-to-door service.

Q: How long does shipping take?
A: International deliveries typically take 7–28 days depending on distance from Thailand. Within Asia, delivery usually takes 7–12 days.
Q: How much does shipping cost?
A: Shipping is calculated automatically at checkout based on the weight of your order. We charge the actual cost from the shipping carrier — no markup is added
Q: Do I need to pay import duties or taxes on my order?
A: This depends on your country's regulations. We provide full product composition details to help you check requirements in advance, but customs authorities make the final decision on clearance and any applicable duties — we can't guarantee an order will clear without issue.

Q: Do you provide tracking for international orders?
🔲Yes we do provide Tracking number.

Support & Returns

Q: What if a product arrives damaged or incorrect?
A: Damaged, incorrect, or defective items are handled under our standard Return Policy.

Q: How can I contact Thai Trade Wholesale?
A: Email [Email Us] or message us on What's App at — our team is available 24/7 to answer questions about products, orders, or shipping.